FAQ

1- How do I place the order?

You should navigate our website, add the products that you like to your cart by clicking on the "Add" button. Once you have finished your shopping, click on the "My Cart" button located on the top of right hand side. When you open the My Cart page, follow the "Checkout" instructions. After you've filled out your shipping and billing information, submitted your order, you'll receive an email about your Order Summary. At this time,We will not charge your account until the order has been reviewed as BOPIS (Buy Online Pick Up In Store), order can be filled, shipping and billing information is correct. If you have messages or special request for order, you can write in "Comment/Message" area then you will click "Finish".

2- What is your shipping methods ?

We work with USPS , FEDEX , and UPS Services for better shipping.

3- How much is shipping?

Shipping cost depends on the weight of the package, delivery time requested by the customer and distance. We cannot guarantee overnight delivery if order is received after 1:30 pm Central Time.

4- Do you ship internationally?

Yes we do. Rates for international shipments depend on the country, delivery time requested by the customer, and weight of the package. Our customers are everywhere. Mostly, there is not any limitation. Our products reaches all countries, where the USPS, UPS, Fedex or any freight companies could reach.

5- Can I get a tracking number?

Yes you can, on all domestic orders we can give tracking numbers by email or phone if it's requested by the customer.

6- Do you have a catalog that you can send me?

Sorry, but our inventory changes so often that we are unable to provide paper catalogs.

7- It has been a few days and my order still says Processing, what does this mean?

Sometimes we get backed up with orders and it can take a day or two to process them. We do not charge credit cards until merchandise ships so if we are unable to ship your order for any reason you will not be charged anything.

8- How long does it take to ship?

Most orders will ship out in 24 hours.

9- Can I pick-up my order from your store?

Yes you can. You are always welcome to our store to pick up your order(s).

10- Where is your merchandise(s) made?

Most of our merchandise is made in United States. But we also carry different merchandise(s) from other countries.

11- What is your return policy?

We do offer any refund or exchange for damaged merchandise(s). It's the carrier company's responsibility. Use our Contact information for refunds or exchanges?

12- How can I make the payment?

You can make your payment with credit or debit card, PayPal, Zelle, wire transfer or send a money order. As always, we encourage our customers to pay the safest way that is appropriate.

13- How do I change my order?

If your order hasn't been shipped simply email us at: sales@jcclothingoutlet.com or give us a phone call and we will see what we can do.

14- Do you accept cash or money order?

We do accept cash if the customer is purchasing inside our store. We ask, that our customers Never send cash through the mail when order online. We do accept money orders, cashier checks.

15- How do I cancel my order?

If your order hasn't been shipped, give us a phone call (1-318-269-2570), you can reach a Shipping/Receiving Clerk and we will see what we can do.

16- How do I combine orders for shipping?

You should write in the "Comment/Message" area for each order (Ex.: Please Combine this order with 12345) or emaile us (sales@jcclothingoutlet.com) or give us a phone call (1-318-269-2570).
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